Privacy Policy

Last updated: February 2026

Link Safety Nets ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at linksafetynets.co.nz and our services.

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Contact details: Name, email address, phone number
• Address information: Site address for installations, business address for invoicing
• Business information: Company name, NZBN (for credit accounts)
• Payment information: Credit card details are processed securely by Stripe and are not stored on our servers
• Account information: Login credentials (email) when you create an account

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (for security and fraud prevention)

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings for safety net installation services
• Calculate quotes and pricing based on your site location
• Process payments and issue invoices
• Communicate with you about your bookings, including confirmations and updates
• Manage credit accounts and billing
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate our business:

Payment Processing

Stripe: We use Stripe to process credit card payments securely. Your payment card details are transmitted directly to Stripe and are never stored on our servers. Stripe's privacy policy can be found at stripe.com/nz/privacy.

Accounting & Invoicing

Xero: We use Xero for accounting and invoicing. Your contact and billing information may be stored in Xero to manage invoices and payments. Xero's privacy policy can be found at xero.com/nz/legal/privacy.

Address & Location Services

Google Maps Platform: We use Google's Places API to provide address autocomplete and calculate distances for cartage fees. When you enter an address, this information is sent to Google. Google's privacy policy can be found at policies.google.com/privacy.

Email Communications

Microsoft 365: We use Microsoft 365 to send booking confirmations and other email communications. Microsoft's privacy statement can be found at privacy.microsoft.com.

Website Analytics & Advertising

Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the site, and how you arrived at our website. This data helps us improve our services and website experience. Google's privacy policy can be found at policies.google.com/privacy.

Google Ads: We use Google Ads to show relevant advertisements. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalised advertising by visiting Google Ads Settings.

Google Tag Manager: We use Google Tag Manager to manage the above services. Google Tag Manager itself does not collect personal data, but it enables the other Google services described here. Google Tag Manager's terms can be found at Tag Manager Use Policy.

4. Cookies and Session Data

Our website uses cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Process your bookings securely
• Protect against fraud and unauthorised access

In addition, Google Analytics and Google Ads may set cookies to measure website usage and deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

5. Data Storage and Security

Your data is stored securely using industry-standard measures:

• All data transmissions are encrypted using HTTPS/TLS
• Database connections are encrypted
• Payment card data is handled by Stripe and never stored on our servers
• Access to personal data is restricted to authorised personnel only

Our database is hosted on secure cloud infrastructure. While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (including tax and accounting requirements)
• Resolve disputes and enforce our agreements

Booking and invoice records are typically retained for 7 years in accordance with New Zealand tax requirements.

7. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, please contact us using the details below. We will respond to your request within 20 working days.

8. Disclosure of Information

We may disclose your personal information:

• To third-party service providers who assist us in operating our business (as described above)
• If required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or sale (you would be notified)

We do not sell or rent your personal information to third parties for marketing purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner.